bdtko's Privacy Policy —
Your Information, Your Rights

Introduction & Scope

bdtko is an online entertainment platform operated for players in Bangladesh. We always place the highest priority on the privacy and security of our users' personal information. This Privacy Policy ("Policy") sets out how bdtko collects, uses, stores, and discloses your personal information.

This policy applies to bdtko's website, mobile application, and all associated digital services. When you register on our platform, log in, or use any of our services, you are considered to have accepted the terms of this policy.

bdtko is committed to operating with complete transparency with its users. This policy has therefore been written in clear, straightforward language so you can easily understand how your information is managed.

Information We Collect

bdtko collects your personal information for various purposes. A detailed description of that information is provided below:

2.1 Information Provided Directly

Information you provide directly to us:

• Full name, date of birth, and national identity details (for age verification)
• Valid email address and mobile number
• Username and password provided when creating an account
• Payment method details — bKash, Nagad, or Rocket number (partial only; full numbers are not stored)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier (Device ID)
• Browser type, version, and operating system
• Login time, session duration, and activity history
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may in some cases receive information from authorised third-party verification services. This information is used for security purposes only.

Purpose of Information Use

bdtko uses your information only for the following legitimate purposes:

• Account Management: To create your account, verify your identity, and ensure secure login
• Service Delivery: To facilitate gaming, betting, and financial transactions
• Age Verification: Our platform is for those aged 21 and above only — to confirm age
• Payment Processing: To complete secure financial transactions via bKash, Nagad, and Rocket
• Customer Support: To provide fast and effective resolution of your issues and complaints
• Security: To prevent fraud, money laundering, and unauthorised access
• Responsible Gaming: To identify excessive gaming patterns and provide support to affected users
• Legal Obligations: To comply with applicable laws and regulations
• Service Improvement: To improve the quality of our platform and the user experience

Data Retention & Security

4.1 Data Retention Period

bdtko retains your personal information for as long as it is necessary. Generally:

• Data for active accounts is retained for as long as the account remains active
• After an account is closed, some data may be retained for a specified period due to legal obligations
• Financial transaction records are retained long-term for audit and legal requirements

4.2 Security Measures

bdtko uses industry-standard security technology to protect your information:

• SSL (Secure Socket Layer) encryption — to secure all data transfers
• AES-256 encryption — to protect stored sensitive data
• Two-Factor Authentication — an additional layer of security for your account
• Regular security audits and vulnerability assessments
• Access controls — only authorised staff can access the relevant data
• Round-the-clock security monitoring and alerts for unusual activity

Data Disclosure & Third Parties

bdtko does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Operating our services requires the assistance of trusted third parties, such as payment processing companies, identity verification services, and technology infrastructure providers. These partners operate under strict confidentiality agreements and may only use information for specified purposes.

5.2 Legal Obligations

bdtko may be required to disclose information to relevant authorities under a court order, a request from an investigative agency, or applicable law. Any such disclosure is always carried out within the limits of applicable law.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.

Cookie Policy

bdtko uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that enhance website functionality.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and storing user preferences
• Functional Cookies: To remember language preferences, account settings, and user customisations
• Analytical Cookies: Collect anonymous usage statistics to improve service quality
• Security Cookies: Help detect fraud and unauthorised access

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Your Rights

As a bdtko user, you have the following important rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of that information
• Right to Rectification: The right to request correction of any inaccurate or incomplete information in your account
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations)
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes
• Right to Data Portability: The right to receive your personal information in a structured digital format
• Right to Object: The right to object to certain types of data processing

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

Protection of Minors

bdtko is for individuals aged 21 or above only. We do not knowingly collect personal information from minors. Age verification is a mandatory step in the registration process. If we become aware that a user is under 21, their account will be closed immediately and the relevant information will be deleted.

International Data Transfers

Some of our technology infrastructure and service providers may use servers located outside Bangladesh. In such cases, your personal information may be transferred internationally. bdtko ensures that any such transfer is carried out with adequate security measures in place and that the protection of your data is maintained at all times.

Policy Changes & Updates

bdtko reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed when you log in to the platform
• A visible notice will be posted on the website

Continued use of the platform after any changes will indicate that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

Complaint Resolution

If you have a complaint regarding a breach of your data privacy, please contact our support team in the first instance. We take every complaint seriously and are committed to resolving issues fairly and promptly.

If you do not receive a satisfactory resolution from us, you may file a complaint with the relevant authority under applicable law.